Privacy Policy
Last updated: July 3, 2026
This Privacy Policy explains how 5D Media ("5D Media," "we," "us," or "our") collects, uses, and protects information when you visit our website, contact us, or communicate with us, including by text message (SMS). By using our website or providing your information, you agree to the practices described in this policy.
1. Information We Collect
We may collect the following information:
- Contact information you provide, such as your name, email address, phone number, and business details.
- Messages and communications you send us through our website chat, forms, email, phone, or SMS.
- Usage information automatically collected when you visit our site, such as your IP address, browser type, pages viewed, and general analytics data.
2. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide the services you request.
- Send appointment reminders, follow-ups, updates, and account or service notifications.
- Communicate with you about your project or working relationship with us.
- Improve our website, services, and customer experience.
- Comply with legal obligations.
3. SMS / Text Messaging
By providing your phone number and opting in, you consent to receive SMS text messages from 5D Media related to appointment reminders, follow-ups, customer care, and account or service notifications.
Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP. For help, reply HELP or contact us using the details below.
We do not sell or share your information, and mobile opt-in information is never shared with third parties. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Consent to receive SMS messages is not a condition of purchasing any goods or services.
4. How We Share Information
We do not sell, rent, or trade your personal information. We do not buy or sell leads. We may share information only with trusted service providers who help us operate our business (for example, our CRM and communication platforms), and only to the extent necessary to provide our services. These providers are required to protect your information and use it only for the purposes we specify. We may also disclose information where required by law.
5. Data Retention and Security
We retain your information only as long as necessary to fulfill the purposes described in this policy or as required by law. We use reasonable administrative and technical safeguards to protect your information, though no method of transmission or storage is completely secure.
6. Your Choices and Rights
You may request access to, correction of, or deletion of your personal information by contacting us. You may opt out of SMS messages at any time by replying STOP, and you may unsubscribe from emails using the link in any message.
7. Cookies and Analytics
Our website may use cookies and similar technologies to understand how visitors use our site and to improve performance. You can control cookies through your browser settings.
8. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.
9. Children's Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect information from them.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.
11. Contact Us
If you have questions about this Privacy Policy, contact us at:
5D Media
Orange, CA 92867
Email: [email protected]
Phone: (925) 518-8239